The FSA give firms flexibility
in terms of how they attain the required standards
of training and competence, but the standards
firms are expected to achieve are high. Rather
than being process-driven, the focus is on key
outputs. The development of output-based key performance
indicators is therefore crucial.
The greater application of the FSA’s rules
fall upon persons dealing with private customers
and the scope of the rules captures 'overseers'
of certain administrative functions. If you need
to review and enhance your existing training and
competence arrangements, ACL can help.
ACL are also able to prepare and present 'compliance
awareness' type training covering such issues
as: money-laundering prevention, corporate governance,
complaint and rule breach handling, investment
advice, individual registration and the rules
governing financial promotion.
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